It’s still a fresh memory when three years ago Kayako contacted me for this job. During these three years I have been one of the proud contributors to the Support team. I started as a Customer Advocate and from there I went on to be a Subject Matter Expert (SME) before donning the hat of a Senior Customer Advocate.
Kayako has taught me a lot by giving me the freedom to do things, mentoring me and supporting me in every possible way. Sometimes I think if it wasn’t for Kayako I probably would not have pushed myself to write blogs or speak at conferences like Elevate Summit and Support Driven Expo. This is because hanging with people who held similar interests made me challenge myself to go for the extra mile.
I was lucky to even get access to our codebase to try my hand at coding (of course under supervision to start with.)
I never thought I’d leave Kayako but then, as they say, acquisitions lead to certain changes. It’s at this point you have to make a decision of staying back with the new team or moving on. So, after giving it a lot of thought, I decided to give this journey a sweet turn and leave it on a happy note so that I can cherish these memories for lifetime.
With this I’m now to set to explore and learn more at Hackerrank. Cheers to the exciting life ahead and also to the memories made with/at Kayako. It gave me friends for life and honed my skills! 🙂
Sandeep Kaur 