Work
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SD Expo Europe – From the other side!
Sometimes I wonder if being introduced to Support Driven has been one of the best parts of my career life so far! Last year, I attended SD Expo in Portland. Whenever I become part of community events, my aim is… Continue reading
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Control Quotient
I wrote a guest blog for Nicereply through Supported Content. It was about Control Quotient – which is important for both Customer Experience and Employee engagement. You can read the original blog post here: https://www.nicereply.com/blog/control-quotient/ Continue reading
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Mentoring Remote Agents
I wrote a blog for Freshdesk based on my experience of Onboarding a remote colleague in Support. You can read the original blog here: https://blog.freshdesk.com/onboarding-remote-support-agents/ Continue reading
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How Support Teams can support Engineering Teams!
Different ways in which Support can help the Engineering team in being more efficient and effective. Continue reading
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The Collection so far!
This is a post listing all my previous work. Continue reading
Sandeep Kaur 