Sometimes I wonder if being introduced to Support Driven has been one of the best parts of my career life so far! Last year, I attended SD Expo in Portland. Whenever I become part of community events, my aim is to volunteer and help as much as possible. This is like my way of giving…… Continue reading SD Expo Europe – From the other side!
I wrote a guest blog for Nicereply through Supported Content. It was about Control Quotient – which is important for both Customer Experience and Employee engagement. You can read the original blog post here: https://www.nicereply.com/blog/control-quotient/
Mentoring Remote Agents
I wrote a blog for Freshdesk based on my experience of Onboarding a remote colleague in Support. You can read the original blog here: https://blog.freshdesk.com/onboarding-remote-support-agents/
How Support Teams can support Engineering Teams!
Different ways in which Support can help the Engineering team in being more efficient and effective.
The Collection so far!
This is a post listing all my previous work.