Mentoring Remote Agents

I wrote a blog for Freshdesk based on my experience of Onboarding a remote colleague in Support.

You can read the original blog here:

By sandeepkaur

Happiness Engineer @Automattic, previously @HackerRank and @Kayako. When I'm not day dreaming or binging, I'm working on writing something about customer service or reading a (Auto)Biography. When at work, I keep thinking of streamlining processes and connecting dots between things to simplify them.

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