Mentoring Remote Agents

I wrote a blog for Freshdesk based on my experience of Onboarding a remote colleague in Support.

You can read the original blog here: https://blog.freshdesk.com/onboarding-remote-support-agents/

By sandeepkaur

Happiness Engineer @Automattic, previously @HackerRank and @Kayako. When I'm not day dreaming or binging, I'm working on writing something about customer service or reading a (Auto)Biography. When at work, I keep thinking of streamlining processes and connecting dots between things to simplify them.