Last year I spoke at Support Driven Expo – Las Vegas about using your support queues for insights that help make data informed decisions not just within the Support department but also in Finance, Product, etc. I talked about some real life examples too on how we used that data to not only improve customer experience for our users but also to create time for our support team to move from reactive to proactive support.
I’m sharing the slides and the pre-recorded talk that I gave at the Expo.
Would love to hear from you on how you grab and use data from your support queues!
Sandeep Kaur 
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