Control Quotient

I wrote a guest blog for Nicereply through Supported Content. It was about Control Quotient – which is important for both Customer Experience and Employee engagement.

You can read the original blog post here:



By sandeepkaur

Happiness Engineer @Automattic, previously @HackerRank and @Kayako. When I'm not day dreaming or binging, I'm working on writing something about customer service or reading a (Auto)Biography. When at work, I keep thinking of streamlining processes and connecting dots between things to simplify them.

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