I wrote a guest blog for Nicereply through Supported Content. It was about Control Quotient – which is important for both Customer Experience and Employee engagement. You can read the original blog post here: https://www.nicereply.com/blog/control-quotient/
I used to notice and wonder how engineers are always crazy about maintaining their GitHub profiles. Its because that is where they show the work that they have been part of or have contributed to. But being in Support we have limited work related to Pull Requests etc.to use GitHub as our work graph or…… Continue reading Blogging – The way to showcase your work
I wrote a blog for Freshdesk based on my experience of Onboarding a remote colleague in Support. You can read the original blog here: https://blog.freshdesk.com/onboarding-remote-support-agents/
Different ways in which Support can help the Engineering team in being more efficient and effective.
This is a post listing all my previous work.