It’s a Wonderful Life

It’s that time of the year again when you sit back and press the Rewind button to go through all the memories you made throughout the year. It’s also the time to reflect on what you learned from your decisions and celebrate the achievements you made. I want to write this post to summarise the… Continue reading It’s a Wonderful Life

Control Quotient

I wrote a guest blog for Nicereply through Supported Content. It was about Control Quotient – which is important for both Customer Experience and Employee engagement. You can read the original blog post here: https://www.nicereply.com/blog/control-quotient/    

The Journey Begins

Thanks for joining me! Good company in a journey makes the way seem shorter. — Izaak Walton