Sometimes I wonder if being introduced to Support Driven has been one of the best parts of my career life so far! Last year, I attended SD Expo in Portland. Whenever I become part of community events, my aim is to volunteer and help as much as possible. This is like my way of giving…… Continue reading SD Expo Europe – From the other side!
Happiness Engineer @Automattic, previously @HackerRank and @Kayako. When I'm not day dreaming or binging, I'm working on writing something about customer service or reading a (Auto)Biography. When at work, I keep thinking of streamlining processes and connecting dots between things to simplify them.
It’s a Wonderful Life
It’s that time of the year again when you sit back and press the Rewind button to go through all the memories you made throughout the year. It’s also the time to reflect on what you learned from your decisions and celebrate the achievements you made. I want to write this post to summarise the…… Continue reading It’s a Wonderful Life
I wrote a guest blog for Nicereply through Supported Content. It was about Control Quotient – which is important for both Customer Experience and Employee engagement. You can read the original blog post here: https://www.nicereply.com/blog/control-quotient/
Blogging – The way to showcase your work
I used to notice and wonder how engineers are always crazy about maintaining their GitHub profiles. Its because that is where they show the work that they have been part of or have contributed to. But being in Support we have limited work related to Pull Requests etc.to use GitHub as our work graph or…… Continue reading Blogging – The way to showcase your work
Mentoring Remote Agents
I wrote a blog for Freshdesk based on my experience of Onboarding a remote colleague in Support. You can read the original blog here: https://blog.freshdesk.com/onboarding-remote-support-agents/
How Support Teams can support Engineering Teams!
Different ways in which Support can help the Engineering team in being more efficient and effective.
The Collection so far!
This is a post listing all my previous work.
The Journey Begins
Thanks for joining me! Good company in a journey makes the way seem shorter. — Izaak Walton
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