Sandeep Kaur

sandeepkaur

  • SD Expo Europe – From the other side!

    Sometimes I wonder if being introduced to Support Driven has been one of the best parts of my career life so far! Last year, I attended SD Expo in Portland. Whenever I become part of community events, my aim is… Continue reading

  • It’s a Wonderful Life

    It’s that time of the year again when you sit back and press the Rewind button to go through all the memories you made throughout the year. It’s also the time to reflect on what you learned from your decisions… Continue reading

  • Control Quotient

    I wrote a guest blog for Nicereply through Supported Content. It was about Control Quotient – which is important for both Customer Experience and Employee engagement. You can read the original blog post here: https://www.nicereply.com/blog/control-quotient/     Continue reading

  • Blogging – The way to showcase your work

    I used to notice and wonder how engineers are always crazy about maintaining their GitHub profiles. Its because that is where they show the work that they have been part of or have contributed to. But being in Support we… Continue reading

  • Mentoring Remote Agents

    I wrote a blog for Freshdesk based on my experience of Onboarding a remote colleague in Support. You can read the original blog here: https://blog.freshdesk.com/onboarding-remote-support-agents/ Continue reading

  • How Support Teams can support Engineering Teams!

    Different ways in which Support can help the Engineering team in being more efficient and effective. Continue reading

  • The Collection so far!

    This is a post listing all my previous work. Continue reading

  • The Journey Begins

    Thanks for joining me! Good company in a journey makes the way seem shorter. — Izaak Walton Continue reading